Virtually any business that has an established online presence is interested in finding an effective, yet affordable way to provide a responsive customer service. In today's computer age, the majority of people shopping online prefer to communicate with a live person and receive immediate online help rather than waste valuable time on reading FAQs or other information resources and waiting for phone/email assistance. Providing customer support via a real-time live chat is an ideal way to improve customer communication dramatically and ensure their ultimate satisfaction.
The benefits of offering a live chat assistance are numerous. First and foremost, researches show that it's one of the most cost-effective channels to serve online customers: live chat support will significantly reduce operating costs you've previously spent on traditional time-consuming methods (phone, fax, emails). In addition, by chatting with multiple prospective clients in real-time, you are able to increase your overall productivity and achieve higher conversation rates.
Are you going to provide first class online customer support? You've come to the right place! HelpOnClick is here to offer each and every online business owner powerful customer service software fully equipped with the impressive set of features allowing you to improve customer response and loyalty in times.
Besides the ability to accept and resolve customer requests more efficiently, HelpOnClick customer service software comes with powerful chat options allowing your staff members to monitor visitors in real-time and be more informed about their preferences during a live chat. By knowing how many visitors are on your website, their navigation history and where they are coming from, you'll have a much better chance to meet the needs of your customers on the fly.