Imagine that you are a customer surfing the Web in search for a certain product or service. You go to a website but it contains rather poor information about main features, pricing and other details that you would like know before initial purchase. Of course, it's often possible to send a request via email or contact form, but what if you can't afford to wait for answers all the day long? From the customer's point of view, waiting for help can be annoying and most online visitors expect immediate responses to their questions. In such a way, you can see clearly how important efficient customer support is for overall success and growth of your online business.
There are several commonly used methods for providing online customer support services: email, phone, help desk and live chat. When online shopping was not so popular, website owners could easily satisfy client needs with email or phone support. But online market is growing rapidly and today's customers require their questions to be answered instantly and on the fly. Having a live chat system on your website is a less time-consuming and costly solution designed to help you create and maintain live communications with prospective/existing clients keeping them absolutely satisfied.
We are here to offer you HelpOnClick - one of the best live chat software solutions for website needs allowing you to establish a loyal customer base with minimum efforts involved. There is nothing to install. Adding a live chat window to your site takes only a few minutes. Simply sign up, create your software account and paste a block of HTML code into your website source code. The concept of live chat is very clear: there is an icon / widget / text link on a website where online visitors can chat with your sales representatives in real-time getting immediate help and answers.
Our advanced live support chat system allows your customers to receive information about offered products and services as fast as possible. Moreover, you as a website owner can monitor the daily visitor traffic including page visited, collect visitor information (physical location, browser type and more), analyze visitor search keywords usage, customize and brand a live support window to better match your website look and feel, etc. Take advantage of our powerful live support chat solution and convert your website visitors into loyal customers.