Are you involved into a lucrative online business? Actually, when running your own web store, you have to communicate with existing and prospective clients every day providing them with adequate and timely assistance. This is a crucial aspect that will make a difference to your overall online business success as satisfied clients often become the basis of a loyal customer base. Would you like to improve customer satisfaction by adding personal touch to your customer service?
Improve customer loyalty and convert website visitors into active clients by providing real-time online support via the live chat. Starting a customer communication in the online chat is a proven way to leave a good impression even on the most demanding customers as they know that your representative will respond immediately whenever they need help or have a question.
It's very easy to integrate a live chat service to your web store. After setting up your account with us, you paste a block of HTML code into your web pages that allows to load the live support window. As a rule, online chat software consists of an operator console module and a chat window through which customer can send their requests to your sales representative. Actually, a live chat interaction can be initiated not only by your visitors asking for help but also by your chat agents when pushing chat invitations.
Unlike other ecommerce support tools that are not able to answer customer questions and needs in real-time, our online live chat support system allows your sales team to help clients in a quick and professional manner.
Moreover, with innovative and convenient options coming with our online chat software, your chat operators are able to serve customers effectively, collect valuable information about website visitors before starting a live chat session, see if this user has visited your web store earlier, etc.