Increase converstions and sales with the popular live chat software by HelpOnClick


	Live Help Software by HelpOnClick is a service for websites to communicate with their visitors by a Live Chat: Increase Sales Reduce Costs Improve Support

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Free Help Desk Software

All support options on one place - tickets, knowledgebase, troubleshooters, file library. Add custom modules such as forum and live chat. Try it now

General Features

	Help desk software allows creating tickets using the user friendly web interface or via e-mail.
	The help desk supports a threaded view that users can avail and get replies to tickets easily and directly through e-mail
	The software supports client accounts, and the user can create customized accounts and also maintain a personal profile along with a digital signature
	Another great feature of the help desk software is the ability to employ language packs so as to address a broader range of clients across different localities

Support Tickets

	The software allows for importing e-mails using POP3 and IMAP accounts
	Provision for creating multiple and categorical accounts, particularly in case of specific staff groups
	Tickets to staff members can be flagged, to denote assignments
	Requests for incoming support is possible through use of RSS Feeds
	Another great and very resourceful tool is efficient ticket searching to easily locate previous inquiries

Knowledge Base and Troubleshooter

	The help desk software provides for solution automatically prior to submission of tickets
	The knowledge base is resourceful with frequently asked questions (FAQs)
	The user friendly and helpful troubleshooters make it effortless for the client to identify and sort out their problem and queries methodically
	The files that are common can be uploaded to the file library

Staff Dashboard

	Members of the staff can interact with each other by using the private message feature and the staff notes
	The Integrated calendar gives notice regarding global as well as private events
	The software allows defining and saving ticket searches, canned responses, and automatic responses as well

Permissions and Access Control

	Differential access can be set up for the staff personnel and the clients as per requirement
	By enabling user accounts, guest access to the help desk can be regulated
	The CAPTCHA Module is optional, and can be availed to necessitate human validation prior to submitting a ticket, so as to avoid spamming

Tailored Reports and Customer Feedback

	The help desk software lets the user access custom statistics, such as, rates of ticket submitting, the general response time, etc
	The user can also see the customer ticket history and posting frequency
	There is also a provision for reviewing the client feedback and rating the help provided, so as to assess staff performance

Live Help Softwareby HelpOnClick is a service for websites to communicate with their visitors by a Live Chat: Increase Sales Reduce Costs Improve Support