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Live Support full feature list |
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Fully customizable - icons, chat, invitation screen & more.
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Multiple departments. Multiple operators. Unlimited calls. |
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Create reusable canned messages.
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Push pages, HTML & Images.
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SSL Secured chat.
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Initiate chat - popup blocker doesn't block it.
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Website monitoring - track your visitors. Reports & statistics.
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All conversations are saved automatically for visitor searchable history.
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"Party is typing" + see what the visitor is typing real-time before
sending the message.
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Your privacy is important to us. We want you to feel comfortable using HelpOnClick services. Because we gather certain types of information about the users of HelpOnClick's services, we feel you should fully understand what information we gather and how we use that information. HelpOnClick employees are required to familiarize themselves with this privacy policy as a condition of their employment, and any employee violating the policy is subject to disciplinary action.
What Information Does HelpOnClick Gather?
When you register for a HelpOnClick account, HelpOnClick obtains contact information, such as your name, address, and phone number, as well as payment information, such as your credit card number. When you use HelpOnClick's service, our systems record information about your session, such as the dates and times of use, and the specific Internet address assigned to you. HelpOnClick also tracks requests you make for information on HelpOnClick's products and services, and responses you provide to HelpOnClick surveys. Finally, HelpOnClick keeps records of your payment history and communications you have with HelpOnClick's support team.
What Does HelpOnClick Do With This Information?
HelpOnClick uses the information it gathers in order to provide you with the best online experience possible. As you might expect, contact information is used to contact you concerning your account and our company. Payment information is used to validate your identity and to bill you for the services and products you order. Information on your online sessions is used to allocate system resources and to ensure compliance with HelpOnClick's Terms and Conditions of Use. Information on your communications with HelpOnClick's support team is used to address the issues raised by your communications. In addition, HelpOnClick regularly sends out mailings regarding the operation of its service and other goods and services that it believes may be of interest to you. You may request that HelpOnClick not send you mailings relating to other goods and services at the URLs listed in this section or send an e-mail to privacy@HelpOnClick.com. HelpOnClick reserves the right, however, to send bulletins and other important information regarding the service at its discretion.
Does HelpOnClick Share Subscriber Information With Third Parties?
HelpOnClick will not share or disclose information regarding its subscribers except (i) when we receive legal process such as a court order; (ii) when reasonably necessary to protect the company's rights or property; or (iii) in emergencies where someone's safety is at risk.
You should be aware, however, that any information that you disclose in a public space such as a chat room, bulletin board, or personal Web site, Network Solutions domain registration is freely available to anyone else visiting that space. HelpOnClick cannot safeguard any personally identifiable information you disclose in these locations, nor can it ensure that information you voluntarily supply to third parties remains private. Please review the privacy policies of third party sites you frequent to ensure that your privacy preferences are respected.
How Can I Correct or Update the Information?
To correct or update the contact and billing information HelpOnClick has on your account, log in to your account at HelpOnClick.com.
Changes to This Policy and Questions About Privacy
HelpOnClick reserves the right to make changes to this policy. Those changes will become effective 30 days after notice of them is posted here. If you have any questions about this privacy policy, please send them via e-mail to privacy@HelpOnClick.com.
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