Professional, experienced agents
We provide professional, experienced live chat agents located in your time zone, or in the time zone that suits your live chat online hours. We believe that awake agents working day shifts and fluently speaking your language will provide great service to your business.
We only hire agents who apply to our qualification standards. We make sure that they have the following characteristics and skills:
- Excellent communication skills
- Friendly and helpful manner
- High level of motivation
- Professional attitude when dealing with customers
- Good teamwork skills and the ability to work unsupervised
Dedicated account manager
Dedicated account manager is responsible for supervising your live chat agents and providing full reports on your agents' performance, workload and much more. Your manager will train agents according to your business requirements and will help you to set up your live chat operation. Whenever you need to discuss any issues regarding the service, you contact your manager, who will be glad to help you anytime.
Schedule a reporting period with your account manager and receive all necessary reports once, twice or several times a month. The common reports include data on agents' performance, online time, number of chats, average chat duration. You can request all chat transcripts and customized reports. We wish you keep your finger on the pulse of all that happens in your website live chat.
How does it work?
1 Discussing Let us know your live chat needs and share relevant information about your business. We are greatly interested in your goals, sales and support strategy, preferred communication style, your customers' profiles and specific requirements such as the required communication language, live chat operation hours, average website traffic on those hours. We will ask you more questions to be able to provide the most fitted agents for you.
2 Analyzing We analyze your needs and assign the agents who best fit your needs. With your help we create a list of frequently asked questions and important information. The more precise the provided information is the better job you can expect of your agents.
3 Training Training normally takes 2-10 days. During this period operators study answers to the FAQs, study information on your website, and any specific information you provide. They can have test live chats on your website so you could check their performance and readiness.
4 Launching After the training period, your operators are ready to go online. Monitor their activity, and get reports from your dedicated account manager. Ready to order? Choose one of the packages above.